Payment Policy

Payment Policy — Tredix

Effective Date: 07/30/2026

Tredix offers a range of secure payment options to support different customer preferences. All payments are handled at checkout through trusted, external payment providers.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Affirm (Buy Now, Pay Later — available on orders over $35)

2. Payment Security

All payments are processed through secure, encrypted payment gateways to help protect your personal and financial information.

Tredix does not store or have access to your full payment card details. This information is handled entirely by our payment processing partners in accordance with industry security standards (PCI DSS).

3. Order & Payment Confirmation

Once your payment is successfully completed, you'll receive an order confirmation email with your order details. If you don't receive a confirmation email within a few hours, please check your spam/junk folder, then contact our support team at support@tredix.store so we can confirm your order status.

4. Declined or Failed Payments

Occasionally, a payment may fail or be declined due to:

  • Insufficient funds

  • Incorrect billing information

  • Bank security restrictions or fraud holds

  • A temporary issue with the payment provider

If your payment is declined, we recommend:

  • Double-checking your billing details match your card/account exactly

  • Contacting your bank or card issuer to confirm there's no hold or restriction

  • Trying an alternative payment method

5. Buy Now, Pay Later (Affirm)

For eligible orders over $35, you can choose Affirm at checkout to split your purchase into installments. Approval, payment schedules, and terms are determined directly by Affirm, not Tredix. Please review Affirm's terms during checkout before confirming your purchase.

6. Currency

All prices listed on our website are displayed in USD (United States Dollars). If paying with a card issued outside the U.S., your bank may apply currency conversion or foreign transaction fees, which are set by your bank and not by Tredix.

7. Fraud Prevention

To protect our customers and our business, Tredix may cancel, delay, or place an order on hold if it is suspected of fraud, unauthorized activity, or a violation of our policies. If this happens, we'll contact you using the details provided at checkout.

8. Contact Us

Business Information:

  • Company Name: Tredix

  • Registered Address: Tredix, 505 Congress St UNIT 1711, Boston MA 02210, United States

  • Phone Number: (220) 200-7089

  • Email: support@tredix.store

  • Website: https://www.tredix.store

  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

Customer inquiries are usually answered within 24 business hours.