Frequently Asked Questions (FAQ) — Tredix

🚚 Ordering & Shipping

Q1: Do you offer free shipping?

Yes! We proudly offer FREE Standard Shipping on all orders within the United States. No minimum purchase amount is required.

Q2: How long does processing and delivery take?

• Processing Time: 1–2 business days (excluding weekends and U.S. holidays).

• Estimated Delivery Time: 3–5 business days after processing.

Q3: How can I track my order?

Once your order ships, we will send a confirmation email containing your tracking details. Tracking updates usually become active within 24 hours of shipment.

Q4: Can I change or cancel my order after placing it?

Yes, orders can be modified or cancelled within 24 hours of purchase. After 24 hours, the order may already be processing for shipment and cannot be changed. Contact support@tredix.store immediately if you need changes.

💳 Payments & Checkout

Q5: What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), Shop Pay, and Affirm (Buy Now, Pay Later options for orders over $35).

Q6: Is my payment information secure?

Absolutely. All payments are processed through PCI-DSS compliant, end-to-end encrypted gateways. Tredix never stores your full credit card details.

Q7: What currency are your prices listed in?

All prices on our store are listed in USD (United States Dollars).

📦 Returns & Customer Support

Q8: What should I do if my package arrives damaged or is lost?

If your package is damaged or lost during transit, please contact us right away at support@tredix.store or call (220) 200-7089. We will work directly with the shipping carrier to resolve the issue promptly.

Q9: How can I reach Customer Support?

You can reach our team via email at support@tredix.store or by phone at (220) 200-7089. Our business hours are Monday – Friday, 9:00 AM – 5:00 PM (EST), and we typically respond within 24 business hours.